Warranty Policy
VÖLKL WARRANTY POLICY
Thanks for your Völkl purchase! Völkl warranties are reserved for the original purchaser only. Make sure to keep a copy of your original purchase receipt or invoice (Proof of Purchase), in the unlikely event that you need warranty service. If the original Proof of Purchase cannot be provided on a warranty return, Völkl will use the manufacturing date as the start of the warranty period.
Items will be repaired or replaced if, upon inspection at an authorized Völkl Service Center by a Völkl Warranty Service Technician, they are found to be defective in materials or workmanship.
In the event an exact product replacement (model, size, and/or color) is no longer available, we will replace your product with one of comparable performance, size, and value. This applies to replacement parts as well.
The warranty period complies with statutory provisions.
These warranty descriptions apply to Germany, Austria, Switzerland, France, the Netherlands, Italy, the Czech Republic, Sweden, UK and Luxembourg. For other countries in the European region please contact the Völkl rep in your country listed on our Regional Offices and Distributors page for more information about your warranty product.
Völkl 2-Year Warranty for Skis
Völkl warrants this product to be free from defects in materials and workmanship for a period of (2) years from the original date of purchase at retail. Product replacements are under warranty for the remainder of the original warranty only. Your warranty does not cover any cosmetic damage caused by normal use.
What is Covered
Structural cracks to the top sheet, base, core, edge, and sidewall due to a manufacturing defect.
Delaminating of topsheet, base, sidewall, edge, tip, and tail due to a manufacturing defect.
What is Not Covered
Any problem resulting from impact, misuse, abuse, or neglect. This includes but is not limited to boxes, rails, and rock damage.
Cosmetic issues including top sheet dents or chips resulting from crossing your skis, sun-faded graphics, and edge oxidation or rust.
Ski damage resulting from improper mounting of bindings, including the use of incorrect mounting hardware, or base dimples in the base resulting from improper mounting.
Damage caused by any modifications made outside of the Völkl facility.
Products used in Rental or Lease program
Völkl Limited Warranty for Ski Poles
Völkl warrants this product to be free from defects in materials and workmanship. The warranty period complies with the statutory provisions from the original date of purchase at retail. Product replacements are under warranty for the remainder of the original warranty only. Your warranty does not cover any cosmetic damage caused by normal use.
Völkl Limited Warranty for Clothing and Accessories
Völkl warrants this product to be free from defects in materials and workmanship. The warranty period complies with the statutory provisions from the original date of purchase at retail.
Responsibilities
Purchaser's Responsibilities:
(1) The Purchaser must retain a copy of the original Proof of Purchase from the Dealer. (If the original proof of purchase cannot be provided on a warranty return, Völkl will use the manufacturing date as the start of the warranty period).
(2) Damaged product submitted for warranty service must be taken, along with Proof of Purchase, to the Völkl Dealer you purchased the product from before expiration of the statutory provisions.
Völkl's Responsibilities:
(1) Products returned for warranty service shall be inspected by a Völkl Warranty Service Technician.
(2) If the problem is judged by Völkl to be due to a factory defect, we will repair, or replace (with an identical or reasonably equivalent product) the product at our election, or we may elect to refund the purchase price (less reasonable depreciation based on actual use) if we cannot readily and quickly provide a replacement.
(3) Völkl will return the repaired or replacement product at our expense, but if we determine that there is no defect or that the defect resulted from causes not within the scope of this warranty, storage and or return of the product will be at the customers expense
(4) The Völkl Warranty Manager makes the final determination concerning defects in materials and workmanship.
WARRANTY PARTS REQUESTS
If you have a user serviceable product under warranty and need a replacement part, please see your local Völkl retailer.
Some colors are only available in very limited supplies and often sell out quickly. In the event we do not have an exact replacement part, we will send a functional replacement in any available color.
*Please note: A digital photo of the product showing the defect and a digital photo of the original sales receipt will be required for verification of eligibility. If you do not have access to a digital camera, please see your authorized Völkl dealer to complete your warranty part request.
RETURNING PRODUCT FOR WARRANTY
We are unable to process warranty returns without a copy of the original proof of purchase showing the product is within the warranty time-frame and that you are the original purchaser.
Product Purchased from a Retailer
Product purchased from a retailer must be returned to the point of purchase. The retailer will then process the warranty with Völkl on your behalf.
If you cannot return to your original retailer - if you moved, for example - you may bring the product to any nearest authorized Völkl dealer; they will happily take care of your warranty issue for you. To find your closest Völkl dealer, reference our Dealer Locator.
Product Purchased Directly from volkl.com
If your online order was shipped directly from Völkl, please contact Völkl Warranty Support. A Völkl Service Rep will happily provide you with an RMA # and the warranty shipping address so you can submit your product for warranty inspection. *If you send in your warranty return without contacting Völkl Customer Support, we will be unable to process your warranty return. Exact product replacement depends on inventory availability.
*NOTE: Customer is responsible for shipping charges to mail back warranty returns.