Völkl Return Policy for US-based orders.
- All items have a 60-day money-back guarantee. Items must be in new/unused condition with original packaging and hangtags.
- Shipping and handling fees will not be refunded. You are responsible for shipping the products back to us. We recommend using a trackable shipping method and insure your package.
- The refund will be for the full value of the returned items unless otherwise noted.
- Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller. They may take up to 10 days to appear on your credit card.
- If the return is due to defective products, inaccurate product descriptions, or an incorrect order, contact Völkl to initiate the return. In these cases, you may be compensated for the return shipping.
To begin a return, please contact Customer Service and have your order number ready.
- Phone: (800)453-3862
You will be given an RMA# to include with your returned product. Please insure and add tracking to your package. Write your RMA# on the outside of your package.